1. Who is eligible for the service?

(a) Anyone who is unable to use conventional transportation.
(b) Unable to walk more than 175 meters.
(c) Unable to climb more than three steps.
(d) Service within City of Dryden limits only.

Visitors within the City Limits will be accommodated when scheduling permits.

2. What constitutes a trip? What will a trip cost? Do I pay the driver? Is exact change required? Is cash only acceptable?

A trip is one destination to another. The driver is to be paid cash at the time of boarding.

Exact change or small bills please. No charging.

Regular Clients …………………………………. $3.00 each way
Seniors – (non shuttle) …………………………. $1.50 each way

Home Support Clients (who are not seniors)…. $3.00 one way
For medical trips only………………………….. $1.50 return
Other trips……………………………………..... $3.00 both ways

Assistants………………………………………... $3.00 each way

3. Can an attendant/companion travel with me? If yes, is there a charge for the attendant/companion?

Yes, you may have one person travel with you and they will pay the regular fare of $3.00 per trip. A parent or other responsible caregiver must meet passengers unable to care for themselves who travel alone without an assistant.

4. How far in advance should I arrange for my ride?

Rides must be booked 24 hours in advance. It is recommended that you book one week in advance for any medical related rides. Please make any medical related appointments no later than 2:00 p.m., to ensure a return ride. Please be ready 5 minutes before the bus arrives.

5. Can I pre-schedule a number of trips at one time?

Yes, you can, as long as they are within the 24 hours up to 1 week time period.

6. How important is it that I cancel my rides if my plans have changed? Who should I contact? Will I be charged if I don’t cancel my trip?

It is very important for you to cancel your trip. Call Handi-Transit at least 1 hour prior to your pick up time. Our no-show policy is such that if the Bus goes to pick you up and you are not there, you will be required to pay the full fare of $3.00 for the trip. Cancelled trips will not be charged.

7. Who do I contact if my ride is late?

Most of the time, the bus should be at your scheduled pick up time, but on occasion the driver may have to wait for other passengers and this may throw the drivers schedule out. Also, weather, road and traffic can be a factor in delays. If you have been waiting more than 10 minutes past your pick up time, call the Handi-Transit office at 223-3568. Leave a message and your call will be answered as soon as possible or the driver will arrive.

Return trips will be accommodated as scheduling will allow. Wait time could be between 10 minutes and an hour.

8. Will I be notified if there are any changes in my pick up time?.

If you have already called Handi-Transit to confirm your pick up times and the times are changed, you will be notified.

9. Will my trip be direct to my location? If no, what should I expect?

No, your trip may not always be direct. Handi-Transit is a specialized service. This means that the bus is sent on a new route every day, that fits the trips requested. So you would expect to be on the bus from 10- 40 minutes after your scheduled pick up. This is called a shared ride system; other passengers may be picked up and/or dropped off on route. Return trips will be accommodated as scheduling and availability allows.

10. Will the driver be able to provide me with personal assistance upon arrival or from my destination?

Handi-Transit operates an accessible door to door and a curb to curb service, this means that the driver will help the passenger from the first accessible door of the pick up point and take them through the first accessible door of the drop off point. Passengers unable to care for themselves who travel without an assistant must be met by a caregiver, parent or other responsible person.

11. What days of the week and times is the service available.

Handi-Transit bus operates from 8:00 a.m. to 4:00 p.m. Monday to Friday.

Office hours are 8:00 a.m. to 4:00 p.m. Monday to Friday.

The service is closed all statutory holidays, and for 1 to 2 weeks in August for required Ministry of Transportation maintenance of the bus.

GENERAL INFORMATION

No smoking, alcohol or non prescription drugs are allowed on the bus
All passengers must wear a seat belt at all times.

You are allowed to bring on board that which you can carry. Large grocery orders must be delivered. Due to space limitations, large bags, suitcases and other bulky items cannot be transported on the bus.

When no one is in the office, please leave your name, number and a brief message, after the beep, and your call will be returned as soon as possible.

Please ensure the entrance/exits at pick up and drop off points are clear of ice and snow and are accessible. The wheelchair lift on the bus must have a clean, flat, level surface for safe operation

WHEELCHAIRS AND SCOOTERS:

All equipment must be capable of being secured into position on the bus and in good working order.

All wheelchairs must have working seat belts, passengers must wear them. No riding on scooters inside bus.

All motorized chairs and scooters should have variable speed control and properly functioning brakes capable of stopping within 10 inches.

Batteries must be leak proof and flags or other projections are not permitted.

Combined weight of passenger and chair cannot exceed 900 pounds.