Knowing what to do in an emergency and when to call 9-1-1 can make all the difference in dangerous situations. Not every situation requires a call to 9-1-1. Understanding when to call helps keep everyone safe.
Keep your street address by the phone for easy access for guests, babysitters and other people who live in your house. If you live in a rural area, include simple directions with your blue street number. Make sure your house number is visible and correct.
| When you should call 9-1-1 |
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9-1-1 is for emergency use only. It should only be called when the situation is life-threatening or is about to become life-threatening. Police servicesYou should call 9-1-1 for police service for these types of issues:
Fire servicesYou should call 9-1-1 for fire services for these types of issues:
Ambulance servicesYou should call 9-1-1 for an ambulance in these types of situations:
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| When you shouldn't call 9-1-1 |
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| Non-emergency phone numbers |
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These are the numbers to call when your complaint or issue is not an emergency:
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| If you accidentally dial 9-1-1 |
| If you dial 9-1-1 by mistake, stay on the line until the 9-1-1 operator answers to verify that there is no emergency. If you do not stay on the line, the 9-1-1 operator will call you back. If there is no answer, police will automatically be sent to your address to check the situation. |
| Teach children what to do in an emergency |
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Teach your children how and when to get help from 9-1-1. Teach children their address and telephone number, and keep it posted by all phones in case they are unsure. Tell your children to answer all of the 9-1-1- operator's questions and stay on the phone until they are told to hang up. Make sure children understand the dangers of making prank 9-1-1 calls. |
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