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When to Call 911

 
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HomeCommunityHospitals and Health CentresWhen to Call 911

Knowing what to do in an emergency and when to call 9-1-1 can make all the difference in dangerous situations. Not every situation requires a call to 9-1-1. Understanding when to call helps keep everyone safe.

Keep your street address by the phone for easy access for guests, babysitters and other people who live in your house. If you live in a rural area, include simple directions with your blue street number. Make sure your house number is visible and correct.

When you should call 9-1-1

9-1-1 is for emergency use only. It should only be called when the situation is life-threatening or is about to become life-threatening.

Police services

You should call 9-1-1 for police service for these types of issues:

  • when you see a crime happening (suspected impaired driver, a robbery, an assault);
  • immediately after a serious crime has happened, such as a sexual assault or robbery;
  • when you think a crime is being committed ( you hear screams nearby or the breaking of glass.); or
  • a serious motor vehicle accident where there are suspected injuries.

Fire services

You should call 9-1-1 for fire services for these types of issues:

  • when you have fire;
  • when you smell, or see smoke;
  • when you smell an unusual odor; and
  • if you hear an explosion.

Ambulance services

You should call 9-1-1 for an ambulance in these types of situations:

  • when someone is seriously injured or needs immediate medical help;
  • when someone is unconscious/not breathing; or
  • for signs of heart attack or stroke.
When you shouldn't call 9-1-1
  • 9-1-1 is not an information line. Please do not call 9-1-1 in the following cases:
  • to ask for the phone number for the local hospital, police or fire department (9-1-1 agents do not have these phone numbers);
  • to ask about highway or road conditions;
  • to ask about parking tickets;
  • to report a power outage, water main break or basement flooding;
  • to ask for directions;
  • to complain about a loud party or music; or
  • to report a theft or other crime that has happened in the past.
Non-emergency phone numbers

These are the numbers to call when your complaint or issue is not an emergency:

  • Dryden Police Service, 807-223-3281
  • Ambulance (Kenora District Services Board) , 807-223-2100 ext.2230
  • Dryden Fire Services, 807- 223-1178
  • Poison control, 1-800-268-9017
  • Union Gas, 1-877-969-0999
If you accidentally dial 9-1-1
If you dial 9-1-1 by mistake, stay on the line until the 9-1-1 operator answers to verify that there is no emergency. If you do not stay on the line, the 9-1-1 operator will call you back. If there is no answer, police will automatically be sent to your address to check the situation. 
Teach children what to do in an emergency

Teach your children how and when to get help from 9-1-1. Teach children their address and telephone number, and keep it posted by all phones in case they are unsure.

Tell your children to answer all of the 9-1-1- operator's questions and stay on the phone until they are told to hang up. 

Make sure children understand the dangers of making prank 9-1-1 calls.

[CONTACT MODULE: Dryden Administration]

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