Sometimes unforeseen circumstances result in program cancellations at the Dryden Recreation Complex. We also understand that sometimes participants need to cancel a class or lesson. The information below outlines program cancellation policies for different activities or facilities.
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Current cancellations
There are currently no program cancellations or facility closures.
Pool and Fitness Centre cancellations
Cancellation rules for Dryden's Pool and Fitness Centre include:
- Cancellations of registered programs (Swimming Lessons, Camps, courses) will be granted for medical reasons with a doctor's note only. Re-scheduling, if possible, will also be considered.
- Private lessons are re-scheduled only if given notice of at least one week in advance or for medical reasons with a doctor's note.
- Cancellations of Purchase Agreements for Memberships prior to the end of the chosen term will be granted with a doctor's note only.
- For cancellations of Rental Agreements (meeting room and pool rentals), an administration fee of $25 will be applied. No refunds will be granted, if the cancellation notice is not received at least 10 days in advance.
- For cancellations of any program due to a lack of participation or any other reason deemed necessary by our facility, a full refund will be granted.
- For some specialized programs (e.g., Leadership Courses) deadlines for cancellations are specified on the Registration Form and will be adhered to.
Arena cancellations
Cancellation policies related to arena rentals and programs include:
- Any cancellations of Arena programs (Public Skating, Pay & Play, 50+ Skate, 50+ Pay & Play, Tiny Tots) will be announced by the Recreation Office. Use the Subscribe to This Page button at the bottom of this page to receive updates via email.
Ice rental cancellation policy
- Written notice, seven days in advance, is required for all cancellations of regular ice time. Cancellation notices received less than 7 days in advance will result in charges for the rental fee, unless ice can be rented to someone else.
- Exceptions to the above may be made due to inclement weather and playoff season.
- Written notice, 14 days in advance, is required for all Special Events (Tournaments, Ice Carnival, Camp/Clinics, Games, and Exhibitions). Cancellation notices received less than 14 days in advance will result in being charged for the rental fee, unless ice can be rented to someone else.
Dry floor rental cancellation policy
The following cancellation policy applies to dry floor rentals at the Dryden Arena:
- Written notice, seven days in advance, is required for cancellation of all Special Events (e.g., circus, exhibitions, and shows). Cancellation notices received less than 7 days in advance will result in being charged for the rental fee.
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